Job Description

Nice to meet you!

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo, and changing the way we live.

As a Sr Information Systems Engineer you will support day-to-day mission critical operations of SAS’ complex global network. The Infrastructure as a Service (IaaS) Operations team is responsible for maintaining operational stability of SAS’ global internal and hosting network infrastructures. The engineer performs incident management, proactive operations, implements basic requests/changes and documents team procedures.

Primary Responsibilities For This Role Include

• Investigation and management of global and hosting network related incidents.
• Proactive management of network infrastructure to help reduce reactive incidents.
• Fulfill network related request and change tickets.
• Produce and maintain current documentation for areas of responsibility.

Required Qualifications

• Bachelor's degree in Computer Science or other quantitative degree
• 6 years' experience supporting enterprise networks
• 6 years' experience with TCP/IP and WAN/LAN networking
• Experience working on Incident management.
• Experience with AWS/Azure.
• Should be able to work in 24x7 shift & on-call environment

Additional

• Self-motivated and customer service focused
• Ability to interface with employees and customers of varying skill sets in a high-pressure environment
• Strong verbal, written and interpersonal communication skills; strong problem-solving skills

Preferences

• Experience with Arista and Cisco Nexus/Catalyst switches
• Experience with Microsoft Azure networking
• Experience with F5 LTM/DNS load balancers
• Experience with Cisco and Palo Alto firewalls
• Knowledge of EIGRP and BGP routing protocols
• Experience with networking for virtualized server environments
• Experience with Cisco and/or Aruba Wireless Networking
• Experience with Cisco ISE
• Experience with Cisco AnyConnect and/or Ivanti/PulseSecure Remote Access solutions