Job Description

About Us
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore

We Are An Equal Opportunity Employer

Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

Job Description

As the Manager of IT Operations, this position will be responsible for leading a team of IT support staff who provide 24/7 IT support and manage IT operations. Key responsibilities include Office 365 L3 administration and inventory management. Serving as the L3 escalation point for all incidents, this role prioritizes tickets and focuses on implementing new technology to enhance the productivity of the IT staff.

As An IT Operation Manager At Zycus You Would

• Provide direct leadership to 10+ staff members located in Mumbai, Bangalore and Pune while serving as a role model and mentor to the IT staff performing IT Operations 24/7.
• The team would be responsible for Office 365 L3 Administration, Desktop, Laptop, Assets / Inventory management Wi-Fi, network, printer, endpoint security – such as AV, DLP & hardening the OS.
• Will manage all service requests, incidents and problems through ticket portal.
• Will be the L3 escalation point for all requests and incidents and personally responsible for managing and coordinating urgent and complicated support issues.
• Determines the root cause of incidents and implement corrective and preventive action and communicates appropriately to internal customers.
• Continuously improve and automate repeated process / IT Support
• Recommend and Implementation of new technology which improves productivity of both IT staff and end users.(Innovative, problem solver, critical thinking).
• Analyze business requirements and drive collaboration with other IT Leaders to drive technical solutions for those requirements.
• Manages the process for communicating outage/emergency activities to the organization.
• Provide monthly, quarterly and on-demand as needed reporting on IT operational metrics.
• Provide vendor and consultant analysis and recommendations as required.
• Manage vendor relationships to establish high levels of service delivery across all IT Operations.
• Procurement of IT assets as per standard norms and guidelines provided by the organization.
• Manage global software licenses (from OS to apps) to ensure high levels of compliance and cost efficiency.
• Establish and define appropriate hardware asset tracking systems, tools, and processes.
• Management and escalation to ISP and other services with adherence to SLA.
• Implement and manage all IT security recommendations provided by InfoSec team.
• Management of IT Documentation and records against compliance and Information security audits.
• MIS Preparation and providing data for IT Budget. (Capex / Opex).
• Recommend and advise on team structure and hiring
• Managing windows Active Directory / Azure AD, Intune, SharePoint would be added advantage.

Job Requirement
What will you require to be successful in this role:

• Should have 8-10 years of experience in IT Support in a Technology company and should have at least 3-4 years of experience in a managerial position.
• Should have strong knowledge of Office 365 L3 Administration, Desktop, Laptop, Assets / Inventory management Wi-Fi, network, printer, endpoint security – such as AV, DLP & hardening the OS.
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Hands-on experience with computer networks, network administration and network installation Very good at people management
• Education Qualification: Should have Bachelor in Computer Science or similar field

Five Reasons Why You Should Join Zycus

• Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.
• A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.
• Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
• Get a Global Exposure: You get to work and deal with our global customers.
• Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.