Job Description

• Chennai, Tamil Nadu, India

Advanced Solution Engineer acts as the Product SME for all the customer facing teams. The primary responsibility is to troubleshoot complex product issues and file JIRAs which need Product/Engineering expertise.

Responsibilities:

As an Advanced Solution engineer, you will perform the below activities:

• Troubleshoot issues which the customer facing teams are unable to solve.
• Assist implementation team on issues impeding the customer onboarding
• Triage the High Severity/Priority incidents to bring it for closure.
• Identify & fix the gap in the existing solutions and documentation.
• Create knowledge articles to help the front-line teams.
• Should support 24/7 rotational shifts.

Technical Capabilities:

• 3+ years of experience on Java based Application/Product support.
• Debug the code in below technologies/programming languages: HTML 5, CSS, any JS Framework, Java, J2EE, Rest APIs, SQL.
• Analyze the logs in any of the logging tools(Splunk, Elastic Search).
• Knowledge on any of the APM tools like Newrelic, Datadog.
• Good communication skills.

Good to have:

• 2+ years of development experience is an advantage.
• Experience on SaaS based product support is an advantage.
• 2+ years of experience in supporting Accounting Integrations like NetSuite & Xero or CRM integrations like Salaesforce & Hubspot .