Job Description

About Signzy

Signzy is an AI powered RPA platform for financial services. No matter how complex your workflow or operational complexity, Signzy is able to completely automate your back-operations decision making process into a real-time API. This is possible due to a combination of Nebula - Our no code AI model builder and our Fintech API Marketplace of over 200+ APIs. Today we work with over 90+ FIs globally including the 4 largest banks in India and a Top 3 acquiring Bank in the US. Globally we have a strong partnership with MasterCard and offices in New York and Dubai to serve our customers in the 2 geographies. Our Product team of 120+ people is building a global AI product out of Bangalore.

Working at Signzy

At Signzy we breathe software and exploit the latest technologies to create the most amazing products. We comprise a tech-savvy team and are backed by investors who are enthusiastic about creating solutions using technology.

This is an invitation to be a part of the future!

Job Description

●     Diagnose and troubleshoot technical issues within agreed time limits.

●     Research and identify solutions to software issues.

●     Ask customers targeted questions to quickly understand the root of the problem.

●     Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.

●     Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).

●     Provide prompt and accurate feedback to customers.

●     Ensure all issues are properly logged.

●     Document technical knowledge in the form of notes and manuals.

●     Prioritize and manage many open cases at one time.

●     Provide support, including procedural documentation and relevant reports

 Job Requirements

●     Good understanding of computer systems, mobile devices, and other tech products

●     Hands on experience on On-premise & Cloud deployments and Linux

●     RHEL/CentOS and Debian/Ubuntu

●     MongoDB and Oracle,

●     Strong understanding of Networking and TCP/UDP protocols

●     AWS (Covers S3)

●     Excellent problem-solving and communication skills

●     Ability to provide step-by-step technical help, both written and verbal

●     Ability to diagnose and troubleshoot basic technical issues

●     Ability to Diagnose issues and provide proper feedback to relevant tea

●     Bachelor’s degree in Information Technology, Computer Science or relevant field

●     Startup experience is a plus