Job Description

• Bengaluru, Karnataka, India 

Be part of something revolutionary

At o9 Solutions, our mission is clear: be the Most Valuable Platform (MVP) for enterprises. With our AI-driven platform — the o9 Digital Brain — we integrate global enterprises’ siloed planning capabilities, helping them capture millions and, in some cases, billions of dollars in value leakage. But our impact doesn’t stop there. Businesses that plan better and faster also reduce waste, which drives better outcomes for the planet, too.

We're on the lookout for the brightest, most committed individuals to join us on our mission. Along the journey, we’ll provide you with a nurturing environment where you can be part of something truly extraordinary and make a real difference for companies and the planet.

As a Lead Consultant, Partner Operations, you will be responsible for overseeing the day-to-day operations and maintenance of tenants or platform instances for partner resources to train on. You will also play a pivotal role in helping our partner associates upskill on a continuous basis. Your primary objective will be to ensure the smooth functioning of these entities, fostering positive relationships, and upholding the highest standards of service delivery.

What you will do:

Tenant Management:

• Work on tenant requests and approvals for partner training.

• Internal partner portal maintenance including but not limiting to providing access, uploading new content and partner communication.

• Maintain accurate records of tenant/platform interactions, service requests, and resolutions

• Provisioning of o9 partner environments to partners for o9 practice build, GTM demos

• Provisioning o9 tenants to partners (o9 partner tenants)

• User management in o9 partner tenants

• Backup and restore of o9 partner tenants

• Monitoring o9 platform environments for health check

• Adding capacity to o9 partner environments

• Restoring and building PMM reference tenants for o9 partners

• Providing config1.0 config and data files for different solutions

• Setup config2.0 and int3.0 in o9 partner tenants

• Partner communication when there is unavailability of o9 environments due to scheduled maintenance, upgrade activities

• Work with o9 DevOps, RD, WebAPI, Integration, Config2.0, etc., teams for incident and request management

• Work with SecOps team for Penetration testing reports and share with partners if needed and fix security vulnerabilities as needed

• Follow o9 platform release and work with DevOps team for o9 platform upgrades/fixes

• Work with Portfolio and provide needed config/data files and help partners in building o9 tenants for GTM demos

Partner Skill Development

• Work closely with education services to maintain & refresh the training list.

• Recommend learning path as per project requirement to the partner associates.

• Provide guidance on learning material and resources to partner associates.

• Facilitate enrolment (o9 academy) and ensure approval and attendance is monitored and reported

• Record training/certifications of the profiles presented by partners.

Reporting & Analytics

• Provide reporting and analysis on service desk tickets

• Arrive at regular reporting and analysis on partner training status by role and share with partner organizations

What you should possess:

• 6-7 years’ of overall experience

• Bachelor’s degree in computer science, Information Technology, Business Administration, or related field.

• Proficiency in using tenant or platform management tools and systems.

• Familiarity with software deployment, configuration management, and monitoring tools.

• Familiarity with o9 SaaS Solutions - DP, SP, IBP, CT. MEIO, NGP, NPI, RGM, Planning and Analytics Supplier Collaboration is desired

• Good Understanding of ISV SaaS ecosystem - Customers, Partners (SI, Tech, Cloud, Resellers)

• Experience with customer relationship management and support ticketing systems.

• Experience conducting partner webinars

• Working knowledge in supply chain industry is desired

• Proficient in the use of Microsoft Excel/PowerPoint for analysis and presentation

• Strong ability to lead by example and demonstrate proficiency in both process and domain

• Patient listener with the ability to clearly articulate viewpoint to manage and deliver to customer expectations, even under pressure

• Ability to take complete ownership of the work and deliver with minimal oversight

• Relevant certification in cloud computing (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals) or platform management (e.g., Salesforce Administrator, ServiceNow Certified Administrator) is a plus.