Job Description

Lead Software Engineer - SNOW Configuration (Incident Managment)

What it Takes:

• Bachelor’s Degree or a combination of education and equivalent experience
• 6 + years of IT experience in IT Operating applications and Service Management specifically around ITOM products
• Working knowledge in one or more of the following areas:
• Service Level Management 
• Configuration Management
• Service Management Design
• Testing and Transition
• Proven analytical and problem-solving skills and the ability to organize and prioritize several tasks at one time.
• ITIL v4 accredited. 
• Working knowledge of IT4IT framework.
• Understanding of Agile methodologies, such as Kanban and the ability to work within an agile framework.
• Good understanding of both on-Cloud and off-Cloud environments.
• Creative problem solving and analysis skills with an ability to identify, develop and implement solutions to gaps to meet the needs of the business.
• Ability to comprehend and follow documented guidelines and procedures.
• Excellent verbal and written communication skills are required.