Job Description

• Hyderabad, Telangana, India

Job Overview

At Zelis, Network Operating Center (NOC) Shift Lead is a leadership role within the NOC responsible for overseeing the activities of a team of engineers during a specific shift. This role requires a combination of technical expertise, leadership skills, and the ability to manage and respond to network incidents.

The NOC Shift Lead is responsible for leading a team of Network Engineers during a designated shift, ensuring the smooth operation, monitoring, and maintenance of the organization's computer networks. This role involves both technical expertise and leadership skills.

Key Responsibilities

• Lead and manage a team of NOC Engineers during the assigned shift.
• Provide guidance, mentorship, and support to team members.
• Conduct regular team meetings and training sessions.
• Plan and coordinate the activities of the NOC team during the shift.
• Assign tasks and responsibilities to team members.
• Ensure adequate coverage and response to incidents.
• Act as the point of contact for major incidents during the shift.
• Coordinate incident response efforts, involving relevant teams and stakeholders.
• Communicate effectively with management and other teams during incidents.
• Monitor network performance and respond to alerts as needed.
• Analyze incidents, identify root causes, and implement corrective actions.
• Ensure that network issues are resolved within established SLAs.
• Maintain accurate records of incidents, resolutions, and activities during the shift.
• Generate shift reports and provide updates to management and relevant stakeholders.
• Provide ongoing training to NOC Engineers to enhance their technical skills.
• Foster a culture of continuous improvement within the team.
• Collaborate with other NOC Shift Leads and teams to address cross-functional issues.
• Participate in regular meetings to share insights and updates.
• Oversee security monitoring activities during the shift.
• Ensure compliance with security protocols and procedures.

Qualifications

• 4-6 years of experience in relevant domain NOC
• Bachelor’s degree in information technology, Computer Science, or a related field.
• Relevant certifications such as Cisco Certified Network Associate CCNA or CCNP
• Proven experience in network administration and incident response.
• Previous leadership or supervisory experience.
• Added advantage if SOC experience have

Skills

• Strong leadership and interpersonal skills.
• Excellent communication and decision-making abilities.
• Proficiency in network monitoring tools.
• Ability to handle high-pressure situations and make informed decisions.
   

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.