Job Description

Quality Analyst

Knowledge, Skills, and/or Abilities Required:

• Ability to work independently on projects and processes with general supervision

• Practical knowledge of applicable work area

• Ability to situationally adapt and understand new technology/processes as per ConnectWise requirement

• Proficiency in Microsoft Excel and Microsoft Word

• Excellent verbal and written communication skills

• Bachelor’s degree required in related field or equivalent business experience

• Preferred: Experience working in a customer service or technical support environment

• Preferred: Experience in JIRA or Atlassian Confluence