Job Description

• India (Remote)

Role

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 17,000 customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

• Invested Relationships
• Fiscal Prudence
• Candid Conversations

About Egnyte

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 17,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com

About The Opportunity

The Salesforce Administrator will participate in the ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes as well as enhance core program business processes. The Salesforce Administrator will be responsible for executing on the day-to-day configuration, support, maintenance, and improvement of our CRM platform.

The Salesforce Administrator will also provide ongoing coaching and support to users (maintaining roles, permissions, securities, etc.), implement customizations/configurations to page layouts, records, and objects, maintain the integrity of all data, and troubleshoot as necessary. The incumbent will also handle release management and continuously educate users on changes and tips to increase usability.

Roles & Responsibilities

• Serve as a system administrator for the Salesforce.com environment with ~500 users
• Handle all basic administrative functions including user account maintenance, reports and dashboards, validations, flows, and other routine tasks within Sales Cloud, Salesforce CPQ, ReferenceEdge and other managed packages.
• Complete regular internal system audits and prepare for upgrades.
• Coordinate the evaluation, scope and completion of new development requests.
• Work with other members of the Salesforce administrator team to establish suitable processes to support administrative, development, and change management activities.
• Assist in training of new users and grow the Salesforce.com skill set across the organization.
• Effectively act as the liaison between our users, vendors and the application development team.
• Work independently to maintain subject matter expertise with each new Salesforce.com release.
• Engage with system users and business analysts to identify system enhancements and/or new applications to meet business needs.
• Actively contribute to the development of solutions and ideas that add value.
• Develop elegant, simple, and scalable solutions.
• Proactively perform extensive system testing to ensure that the systems work efficiently and are developed following the applicable development methodology.
• Create unit tests to ensure accuracy. Identify highest risk areas and drive resolution of these issues.
• Effectively and actively play the role of technical advisor for projects, providing advice on tools, process and design to others.
• Ensures project goals make sense and overall development objectives are being met.

Required Skills & Qualifications

• Minimum three years of experience as a Salesforce.com administrator
• One or more years of Salesforce CPQ experience highly preferred
• Familiarity with integrated marketing and prospecting tools preferred (i.e. Marketo, Outreach)
• Excellent project management skills and a positive attitude
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• Creative and analytical mindset with strong problem-solving skills
• Demonstrated ability to communicate effectively at all levels of the organization.
• Proven ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Ability to assess the impact of new requirements on Salesforce.com and current business processes.
• Sales Cloud certification preferred.
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom objects, formula fields, process builders or flows, custom views, and other content of intermediate complexity.
• Documented history of successfully driving projects to completion
• Demonstrated ability to understand and articulate complex requirements.
• Knowledge of Salesforce Billing and/or apex development is a nice to have.