Job Description

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About The Role
As a Salesforce Technical Architect reporting to the VP of Go-To-Market Operations, you'll play a pivotal role in enhancing our sales and marketing operations. Your deep understanding of Salesforce Flows and Go-To-Market processes will be essential in designing and implementing solutions that drive operational excellence. You'll collaborate closely with cross-functional teams and contribute to our agile development process. This is a remote role, with ability to work PST hours from a remote location in Bangalore, India.

Responsibilities

• Design & Implement Salesforce Solutions: Develop complex Salesforce Processes & Flows to automate and optimize business processes across sales, marketing, and customer success
• Collaborate with GTM Teams: Work closely with Go-To-Market teams to gather requirements and translate them into scalable technical solutions
• Technical Leadership: Provide architectural guidance and mentorship to developers and administrators, ensuring best practices in development and integration
• Agile Methodologies: Participate in sprint planning and work within agile frameworks to deliver projects on time
• Cross-Functional Integration: Collaborate with engineering and product teams to integrate Salesforce with Cresta’s AI-driven solutions via reverse ETL tools such as Hex, Hightouch, or Census
• Continuous Improvement: Lead ongoing enhancements of Salesforce functionalities, focusing on innovation and scalability
• Ensure Compliance & Security: Maintain adherence to coding standards, data security measures, and Salesforce best practices

Qualifications We Value

• Experience: 8+ years in Salesforce development and architecture, with a strong focus on Salesforce Flows and Go-To-Market processes
• Technical Skills: Extensive experience with the Salesforce Platform, including proficiency in Apex, Visualforce, Lightning Web Components, configuration (flows, custom objects, & validation rules), and integrations with other GTM tooling (Netsuite, CPQ, Outreach, etc). Proven ability to design & implement complex Salesforce architecture. Expert-level knowledge of Salesforce data modeling, automation, & integration patterns
• Agile Experience: Strong background in Agile project management & working with cross-functional teams with sprint planning and agile development methodologies
• Leadership Abilities: Proven ability to lead technical teams and manage complex projects remotely
• Exceptional Communication: As a remote organization, you have the ability to work with technical and non-technical teams to clearly convey complex concepts
• Certifications: Salesforce Certified Technical Architect, Application Architect, or System Architect preferred
• Education: Bachelor's degree in Computer Science, Engineering, or a related field
• Communication Skills: Excellent verbal and written communication skills, comfortable working across time zones
• Remote Work: Ability to work PST hours from a remote location