Job Description

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Q2 is seeking a dynamic and experienced Senior Business Analyst to join the Service Delivery Centre of Excellence (CoE). As part of this role, you will contribute to delivering innovative digital banking solutions to our North American Banking & Financial Services Clientele. Joining a high-performance team, you'll be at the forefront of technology, involved in implementing and supporting custom code for clients. If you thrive on problem-solving and exceeding client expectations, we invite you to be a part of this dynamic position.

RESPONSIBILITIES:

• Collaborate with stakeholders, including clients, product managers, program and project managers, technical teams, and quality assurance teams, to gather, analyze business requirements, and configure Q2's digital banking platform.
• Facilitate requirements workshops, stakeholder meetings, and product demonstrations to gather feedback, address concerns, and ensure alignment with project objectives.
• Lead the development of comprehensive business requirement documents (BRDs), user stories, and functional specifications to articulate project scope, objectives, and deliverables.
• Conduct in-depth analysis of existing business processes, systems, and data to identify areas for optimization and enhancement.
• Perform thorough business analysis validations on deliverables before releasing them to customers, ensuring alignment with business requirements, quality standards, and regulatory compliance.
• Conduct thorough testing and validation of implemented solutions to ensure adherence to business requirements, quality standards, and regulatory compliance.
• Lead customers through the test strategy and user acceptance testing (UAT) process, ensuring comprehensive test coverage and successful validation of digital banking products.
• Provide ongoing support and assistance to clients during the implementation and UAT phase, addressing any issues or concerns, and facilitating continuous improvement initiatives.
• Analyze customer tickets and triage issues effectively, collaborating with the technical support team to prioritize and resolve issues promptly.
• Drive customer discussions to proactively resolve queries, concerns, and blockers, leveraging deep domain knowledge and technical expertise to provide effective solutions.
• Work the 2nd shift from 5:00 PM IST to 2:00 AM IST, providing dedicated support to customers during their operational hours and accommodating global time zone requirements.
• Serve as an expert in digital banking products, offering guidance to internal teams and clients, while also demonstrating expertise in US banking trends and industry best practices.

EXPERIENCE AND KNOWLEDGE:

• Bachelor’s degree in business administration, Information Technology, or related field and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience of Business Analyst/Consultant working on Banking & Financial Services Industry with in-depth banking knowledge.
• At least 2 years of experience working on Core Banking or Digital Banking products/platforms.
• Proficiency in utilizing essential project management and analysis tools, including Jira, Confluence, Visio, and other industry-standard software
• Excellent communication skills
• Good interpersonal skills
• Strong analytical and problem-solving skills
• Motivated by providing excellent Customer Service
• Passion for technology
• Desire to join a winning team, prove yourself, and ramp up quickly

PREFFERE:

Master's degree in business administration, Information Technology, or related field Demonstrated ability to collaborate with cross-functional teams and leverage subject matter experts effectively. Familiarity with industry best practices, project management methodologies, and agile principles.