Job Description

• Bangalore, India

Your opportunity

New Relic is the industry’s largest and most comprehensive SaaS-based observability platform built to create more perfect software. We are passionate about providing solutions and tools that help development and operations teams supervise, troubleshoot, and optimize the performance of their applications and infrastructure. 

We need an experienced leader with strong product-led growth and digital marketing experience to lead a team of engineers, product managers, and web producers on their journey to build the most persuasive and highest converting website in B2B SaaS.

The ideal candidate will bring a strong sense of accountability to business outcomes, plus a passion for UX, and a deep knowledge of developer tools. They should be able to inspire and drive their team to drive business outcomes. They should pride themselves on their ability to proactively plan multiple months and quarters of work across a multitude of partners contending for a finite pool of design, dev, and strategy resources. They should be able to navigate an executive presentation with their coffee, a Figma deep dive after lunch, and a roadmap review with their afternoon snack. 

If you love the web, love open source, and want to contribute to one of the largest and fastest growing observability companies in the market, we want to hear from you: New Relic is looking for a Senior Manager, Web Engineering to join our web strategy team.

What you'll do

• The web team’s goal is to create phenomenal user experiences that inform and excite our visitors and ultimately convert them to users of our product. You’ll help build our brand and increase our user base by contributing in the following ways:
• Direct management of a team of engineers and web producers 
• Drive acquisition, onboarding, monetization, organic growth, and retention across New Relic’s web properties.
• Improve our Drupal architecture and automated testing - our site is live on Drupal 10, and feature velocity is increasing. You’ll ensure it is ready to scale to our needs.
• Participate in the design process, offering technical feedback and suggestions to the creative team, and helping us improve the process along the way.
• Formulate efficient content models, security models, workflows, and templates, and develop Drupal components and modules.
• Contribute to all of the technical aspects of New Relic's public web properties to improve customer experience and content authoring.
• Improve the reliability and speed to delivery of new features and iterations via A/B testing, operational insights, and deep understanding of the data behind user behavior on the site.
• Lead and contribute to the architecture and implementation decisions within the team.
• Lead the code review process for the engineering team.
• Identify blockers and work across teams to resolve issues.

This role requires

• Bachelor's or Master's Degree or 6 years professional work experience
• 8+ years of full-stack development experience front end and back-end (i.e. PHP, HTML, CSS, Javascript, MySQL, RESTful APIs)
• 5+ years of experience leading web application development teams to deliver against KPIs at scale.
• Documented, hands-on experience planning multi-quarter roadmaps for high visibility B2B websites
• Extensive experience planning and managing against concrete business performance objectives in a product-led software business
• Strong expertise in Drupal 9/10 development.
• Solid understanding of CSS, Git and JavaScript.
• Comfortable in a fast-paced environment focused on delivering production code at a regular cadence using Agile techniques, tools and methodologies.
• Having a collaborative work style that includes colleagues in important decisions and leads to shared code ownership.
• Fluency in English.

Bonus points if you have

•  Familiarity with Figma, Tailwind CSS, Eleventy, and/or Svelte JS.

•  Familiarity working at enterprise scale across several tech stacks and partner teams.

•  Experience in technical mentorship and support for helping level-up the skills of colleagues on the team.