Job Description

We Are:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You Are:

You are a seasoned IT professional with over 18 years of experience, adept at managing large-scale IT infrastructure and operations. Your expertise spans across compute, storage, networks, data centers, and high-performance computing (HPC) environments. You possess a proven ability to translate business requirements into strategic programs and initiatives, and you excel in building and managing large, high-functioning teams. Your strong collaboration and communication skills enable you to work effectively with global teams and stakeholders, creating synergies and adopting best practices. You thrive in a leadership role, driving outcome-based delivery and making a significant impact through your leadership skills and "Yes If" mindset.

What You’ll Be Doing:

 * End-to-end ownership and operational excellence of 24*7 global IT support operations, ensuring SLA/KPI adherence, quality and compliance, stakeholder communication, customer satisfaction, and risk/issue identification and mitigation.

 * Driving strategic initiatives related to continuous improvements, including automation initiatives to reduce incident volumes, improve customer experience, enhance employee productivity, add value, optimize costs, and implement best industry standards.

 * Planning and implementing self-service portals and chatbots to enhance customer experience and enable IT as a strategic partner for business units.

 * Leading weekly reporting, QBR, CoE reviews, project reviews, and major outage reviews.

 * Managing people through hiring, mentoring, upskilling, training/certification, succession planning, and improving employee engagement.

 * Ensuring strong governance and compliance in alignment with organizational guidelines.

The Impact You Will Have:

 * Ensuring the smooth operation of global IT support, leading to high customer satisfaction and zero surprise escalations.

 * Implementing automation and self-service solutions to significantly reduce incident volumes and enhance customer experience.

 * Driving continuous improvements that lead to cost optimization and increased value for the organization.

 * Enhancing IT's role as a strategic partner for business units through innovative solutions and strategic initiatives.

 * Fostering a high-performing, engaged, and compliant IT team through effective people management practices.

 * Providing critical insights and reports that inform strategic decisions and drive organizational success.

What You’ll Need:

 * Extensive knowledge and experience with all aspects of compute, storage, networks, data centers, and managing HPC environments.

 * Experience in handling large-scale 24*7 IT infrastructure delivery programs for global clients.

 * Proven capability to translate business requirements into strategic programs and initiatives.

 * Proficiency in building and managing large, high-functioning teams.

 * Strong collaboration and communication skills to work with global teams and stakeholders, adopt best practices, and create synergies.

Who You Are:

 * A strategic thinker with a proactive approach to problem-solving.

 * An effective leader who can inspire and manage large teams.

 * A strong communicator with the ability to influence and collaborate with stakeholders at all levels.

 * Detail-oriented with a focus on quality, compliance, and continuous improvement.

 * Adaptable and able to thrive in a fast-paced, dynamic environment.