Job Description

• India (Remote)

You are smart, talented, and personable. A true tech disciple with a love for Business; an Enthusiast who easily solves difficult problems using the most badass tools. You're the one who can listen to a customer's issues, and then summarize back directly, concisely, and precisely; steering discussions straight to efficient solutions. You make the complex simple.

We are problem solvers, strategic thinkers, solution seekers, and consultative experts who use the latest tools and technology to solve our customers' most important problems. This is a tip-of-the-spear position working directly with customers as part of a highly successful team.

You will listen deeply to understand customers' business needs and to craft superior technical solutions that create efficiencies and grow revenues. As part of the Expedite Commerce team, every day presents an opportunity to evolve, grow your career, and unlock your potential while working as part of a close-knit global team of technologists.

We'll teach you our product stack, but it's all native Salesforce - so that's the easy part. Then you'll fit it to each customers' unique (and not so unique) needs.

Your Role

This is a customer-facing role responsible for guiding customer solution design, project scoping, development/configuration and delivery into a variety of customer salesforce environments. Your performance will be measured by achieving scoped requirements, timelines, and customer expectations. Targets will be set, tracked, and regularly discussed within the team environment. The breakdown of primary responsibilities will be:

• 20% Solution Architecture
• 10% Project Scoping & Writing User Stories
• 10% Managing Project Timelines
• 25% Development/Configuration
• 25% Customer interaction/guidance
• 10% Internal team coordination

What You Will Do

• Work direct relationships with Enterprise customers to scope & manage projects
• Define user stories supported by mapping documents, process flowcharts and data models
• Manage project kickoff, stages, and stakeholder communications for multi-phase Enterprise customers
• Run product workshops to assess and model customer products
• Successfully design and implement Sales Cloud or other Salesforce products that work seamlessly with Expedite Commerce and contribute to long-term customer success
• Leveraging AI to provide customized and effective solutions to clients, ultimately enhancing their application experience and business performance
• Ensure solutions promote simplicity, efficiency, and conform to architecture standards
• Build or assign product configurations using drag-and-drop or upload tools
• Define and manage customer releases
• Provide user documentation, training, and other implementation-related needs
• Review and assess customer adoption of our tools
• Suggest and implement follow-on projects to expand customer success
• Write and scope User Stories for follow-on phases
• Attain the highest customer satisfaction!

Requirements

• Strong analytical skills and problem-solving skills combined with ability to document & collaborate with both technical and non-technical stakeholders effectively using expert-level English
• 7+ years as a Salesforce consultant interacting with clients + certifications
• Expertise in leading customer workshops
• Capabilities leveraging AI and machine learning technologies to configure, develop and deploy applications within cloud environments
• Expertise in Agile project management
• Basic knowledge of Web services, APIs, integration design
• Expertise in data modeling, data analytics, data cleansing, and report building
• Ability to manage multiple projects and deliverables simultaneously
• Tremendous attention to detail demonstrated in requirements documentation
• Basic Knowledge of Salesforce development