Job Description

• Hyderabad, Telangana, India

About Factset

FactSet combines hundreds of databases into a single, powerful information system. It is a one-stop source for financial information and analytics for business analysts, portfolio managers, investment bankers / management firms and other financial professionals to analyze companies, portfolios, markets & economies. Founded in 1978 and operating from 64 locations worldwide employing nearly 10,000 people, FactSet has over $1.1 Billion in annual revenues and is headquartered in Norwalk, Connecticut. Our operations extend within North America as well as Europe and the Pacific Rim. Since 1996, the Company has been publicly traded on the New York Stock Exchange under the symbol FDS and is dual- listed on the NASDAQ under the same symbol -integrated financial and economic information to the investment management and banking industries.

FactSet is looking for Systems Engineer with hands-on experience in deploying and administering Microsoft Windows Servers, Citrix, and AWS. The Systems Engineer will work closely with the various teams throughout the company, including Enterprise Hosting, IT Operations, Storage, Network Engineering to support a variety of customer infrastructure across multiple data centers globally. The successful candidate will have strong technical acumen with a deep knowledge of the fundamentals of Citrix, Windows Operating Systems and Cloud Technologies.

Responsibilities:

• Support enterprise hosted infrastructure and platforms on Windows Operating System, Citrix and AWS
• Administration of Citrix environment and AWS infrastructure
• Administration of Microsoft Windows Servers, Active Directory.
• Provide application configuration at the time of implementation or migrations, ongoing monitoring and change management support.
• Troubleshoot, diagnose and resolve escalated client issues to ensure application fully satisfies customers in terms of data integrity, application expectations and other factors per customer requirements.
• Work closely with development, account management, support and other internal parties to facilitate issue resolution and change.
• Monitor and improve infrastructure for hosting services.
• Participate in the research and documentation of processes, including new procedure manual documentation, implementation, and updates.
• Provide system performance and tuning, root cause determination in the event of failures.
• Participate in engineering on-call.

Requirements:
 

• Bachelors in Engineering, or equivalent experience
• General understanding and comprehension of IT infrastructure and software which includes, but not limited, to storage, Converged infrastructure, Data Center solutions, Disaster Recovery, Networking, Security, Data Migrations, Cloud Computing, and more.
• Experience with Windows systems administration with Windows 2012 or later
• Experience with Active Directory environments including extensive knowledge of group policy.
• Experience with AWS Technology and services.
• Experience with Citrix Administration.
• Willingness to be hands on with clients and escalated issues.
• Strong customer services skills and the ability to manage client expectations and escalated issues.
• Ability to solve technical performance issues.
• Ability to manage many cases simultaneously, prioritizing appropriately.
• Ability to communicate with developers, and other disciplines of systems administration.
• Must be a self-starter, take initiative, and proactive.
• Periodic on-call availability.
• Willingness to work in 24x7 shifts.

Highly Desired:

• Experience with Managed Code for automation such as Powershell, Python, C#, bash or other scripting languages
• Experience with OS security patching .
• Excellent communication skills
• Self-disciplined and highly motivated
• Experience in asset management or financial services is a plus.