Job Description

• Bengaluru, Karnataka, India

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are looking for a dynamic and effective Senior Technical Program Manager to lead high impact programs to deliver business value as part of the Product and Technology Program Management team. The Senior Technical Program Manager will be responsible for driving Doscusign’s Integrations platform and App Center across Docusign’s Development organization. In order to be successful in this role, you’ll excel at influencing without authority, dealing with ambiguity, capable of operating at all levels, and are able to understand technical details quickly. You will possess a strong attention to detail, a reputation as someone who focuses on the customer, brings simplified solutions to complex problems in a technical environment, and does what they say they will do. You must be comfortable operating in a fluid, agile, and team-oriented environment; bringing order to chaos.

This position is an individual contributor role reporting to the Director Program Management.

Responsibility

• Drive alignment to and execution of high stakes cross-functional initiatives and programs
• Oversee end-to-end program execution across teams / groups, including risk management, communication, issue/conflict resolution and dependency management
• Collaborate with responsible partners to proactively identify, communicate, manage and mitigate program risks
• Organize and lead cadence-based partners, leadership meetings, tracking actions, providing timely communication of program status, schedule, risks, and blockers
• Drive process improvements and leverage metrics to improve transparency, overall team performance and efficiency
• Partner with cross-functional partners to deliver business value in a timely manner while maintaining a high level of quality and transparency

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 8+ years of leading large scale, complex, cross-functional global programs
• Bachelors or Master’s in Computer Science, Information Systems, Engineering or equivalent
• Experience building strong cross-team relationships and partnerships
• Experience curating program metrics and creating dashboards and scorecards for overall project health and progress

Preferred

• Strong discernment and technical background with the ability to quickly understand and communicate technical and product concepts and challenges across wide-ranging audiences
• Ability to develop clear program strategies and high-level program plans
• Strong organizational skills with ability to deal with ambiguity, multitask and work independently in a fast-paced, ever-changing environment
• Ability to synthesize data from various streams and present in a digestible bite size manner to upper management and execution teams
• Previous experience in 3rd party integration and marketplace area
• Excellent written, verbal communication, and interpersonal skills
• Experience driving cloud migration program
• Strong and innovative approach to problem solving and delivering solutions
• Strong negotiation skills with cross-functional teams
• Skilled at dealing with ambiguity in a rapidly growing and changing environment
• Ability to develop strong cross-team relationships and partnerships in a matrixed environment with multiple partners