Job Description

• Pune

Aera Technology is the Decision Intelligence company. We deliver innovation and services that enable enterprises to operate sustainably, intelligently, and efficiently. Our platform, Aera Decision Cloud™, integrates with your existing systems to digitize, augment, and automate decisions in real time. Aera helps enterprises around the world transform decision making – delivering millions of recommendations that have resulted in significant revenue gains and cost savings for some of the world’s best-known brands.

Privately-held and VC-funded, we have a global team of over 400 Aeranauts – and we’re growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision-making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable. 

As a Senior Technical Writer at Aera, you will play an important role in ensuring our customers are equipped to harness the full potential of our complex product. You will collaborate closely with Product Managers and developers to design documentation that empowers users to become self-sufficient in utilizing our platform. You will also work with the Customer Engagement team to understand customer pain areas and develop help artifacts to fill any gaps. This role extends beyond traditional technical writing; you will get to act as the bridge between our technology and our customers, making sure that the product's value is articulated in a clear, concise, and compelling manner.

Responsibility

• • Documentation Development: Create and maintain comprehensive product documentation, including user guides, release notes, API Guides, infographics, and training videos.
  • Content Clarity: Translate complex technical concepts into clear, concise, and easily understandable documentation so that users can effectively use the Aera platform.
  • UX Writing: Review and suggest improvements to user interface (UI) strings, ensuring a seamless and user-friendly platform experience for our users.
  • Documentation Strategy: Contribute to the development of documentation strategies and best practices to enhance the overall user experience.
  • Documentation Updates: Keep documentation up-to-date with product changes and improvements, ensuring that users always have access to the latest information.
  • Cross-functional Collaboration: Work closely with SMEs from different teams to gather technical information and insights required for accurate and user-friendly documentation.
  • Quality Assurance: Review and edit documentation for accuracy, consistency, and adherence to documentation standards in Aera.

Nice to have

• • As an experienced Technical Writer with 4-5 years of dedicated technical writing experience, you should possess the following qualifications and attributes:
  • Exceptional writing and editing skills, with an emphasis on clarity, conciseness, and the ability to present information logically.
  • A strong background in technology with the ability to quickly grasp complex technical concepts and translate them into user-friendly documentation.
  • Proficiency in documentation tools and software such as Confluence, Gitbook, Document360, SnagIT, Active Presenter, or other specialized documentation platforms.
  • Meticulous attention to detail to ensure accuracy and consistency in all documentation.
  • A team player who can effectively collaborate with cross-functional teams, including developers, product managers, and customer engagement teams.
  • Ability to work in a fast-paced environment, adapt to changing requirements, and meet deadlines.
  • A commitment to understanding the needs of our users and ensuring that documentation meets those needs effectively.
  • A desire to stay updated with industry trends and best practices in technical writing and UX writing.