Job Description

Overview

Cloud Migrations Managers team partners with our customers to help them achieve their goals with our products through the transition from on-premise to cloud. Identifying and mitigating risk when customers encounter obstacles on their journey, evangelizing standard methodologies, and delivering insights to the business are at the heart of what we do.

CMMs offer strategic end-to-end project management guidance to our customers, partner closely with solution partners, and work cross-functionally with internal stakeholders to achieve a single objective- help out customers land in cloud successfully. This role reports into a regional Group Manager, for EMEA.

Responsibilities
As a Team Manager, you'll be responsible for supervising and supporting:

• The operational management of the Cloud Migrations Management team including reporting on team health and coaching on adherence to metrics and goals
• Support and management of any needed customer critical issues to quickly resolve customer issues and blockers;
• Ongoing partnership with cross-functional teams in Product, Sales, Channel, Technical Support, Marketing, and Customer Success.
• Communicate customer trends and feedback to our teams to improve the product, or highlight gaps in documentation, positive/negative impacts of concurrent initiatives, and more;
• OKR and metrics management for the Migrations impact within the migration strategy, including 1) Ensuring the high completion rate of migrations, 2) Increased referrals for migrations by customers, 3) Operational efficiencies like the reduction of time spent during migration when engaged by Migrations;
• Staff allocation planning, headcount and performance management
• Cloud Migrations Manager performance assessments and development
• Brainstorm and develop strategic recommendations for how to improve the migration experience for our customers; and own 3-6 month strategy for large scale company initiatives
• Envision and run experiments to test and learn new strategies for improving the customer migration experience and growing the impact of our program.

Qualifications
On your first day, we'll expect you to have:

• 8+ years in a relevant customer-facing field within an Enterprise software company, Professional Service company, or Consulting
• 4+ years of people management experience;
• Proven track record in taking customer insights from the field to inspire change, including influencing cross-functional teams and leaders
• Comfort in driving tooling and process improvements, and automation
• Strong project management skills
• Experience working on sophisticated cross-functional projects
• Experience in influencing and navigating decision-makers across matrixed organizational systems
• Proven track record of handling conflict and working through it to gain alignment when presented with unclear expectations, roles, and/or team dynamics
• Experience helping an organization adopt an Atlassian product or similar
• Analytical skills to identify and articulate themes from customer data
• Proven discernment to partner with business analyst resources to develop a reporting and analytics strategy, including the development of executive-level reporting