Job Description

WHAT YOU’LL DO

● Customer Communication

o Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions

o Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed

● Troubleshooting Skills

o Troubleshooting of customer reported incidents and system alerts in the areas of Active Directory domain expertise

o Identify, debug and troubleshoot break fix issues for quick resolution

o Provide technical analysis for incidents, resolution, and root cause analysis for the incidents

o Respond and resolve issues within agreed service levels

● Collaboration & Knowledge Sharing

o Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures

o Mentor and train other team members with tech solutions

WHAT YOU BRING

● 7-10 years hands-on experience in supporting an Active Directory environment

● Extensive hands-on experience in debugging issues with Active Directory, ADSI, Multi-Forest Domains, Integrations with Non-Microsoft Products, Identity Solutions

● Experience with network infrastructure, including DNS, DHCP, and WINS

● Prepare Active Directory disaster recovery plans

● Skilled in using 'expert only' AD tools such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG.

● Experience with Microsoft Entra ID Connect application (formerly called Azure AD Connect)

● Identify expensive LDAP queries that could slow down Active Directory performance.

● Strong understanding of AD Attributes, LDAP Queries, Scripting to Modify AD Attributes

● Synchronization system for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions

● Analysis, design and implementation of Active Directory and Identity Management solutions

● Analyse current Active Directory environment to identify both technical and operational challenges and develop solutions for improvement

● Detecting and troubleshooting DNS and name resolution problems to ensure smooth network operation.

● Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies will be an added advantage

Preferred qualifications

- Bachelor's degree in Computer science, network engineering or information technology