Job Description

About the role: 

We are looking for someone who's great at onboarding new customers,

a) You'll be responsible to explain first-party data solutions.

b) Making sure the product is delivering value to the customer in the stipulated time.

c) Responsible for queries arise and reducing the learning curve for the customers.

d) You'll know about conversion tracking, Google Tag Manager, Facebook Events Manager, Google Analytics 4, etc.

e) Create documentations, videos etc..

Career Growth:

The ideal pathway for this role is to become Associate Product Manager down the line, you'd have interacted with more customers, understand their needs well. You'll be in a great position to deliver an amazing product features that'll help customers.

Must have qualification and requirements 

• Good Knowledge in Java Script, HTML.
• Understanding about how the software support work.
• Proven experience in the Ecommerce space – Minimum of 1 year of experience would be an added advantage.
• Excellent communication and interpersonal skills.
• Ability to create and deliver presentations tailored to the audience's needs. 
• Relationship management skills and openness to feedback. 
• Work with the internal team to help support the community of customers. 
• Provide support to customers on the platform to help ensure their needs are met.
• Research on how to further improve customer success or satisfaction. 
• Learn more about competitors and analyze how to integrate new processes into the current.
• Attend and observe client meetings. 
• Provide assistance to the team by helping in drafting presentations or materials and reports handling.