Job Description

• Bengaluru, Karnataka, India

The Technical Support Engineer performs ongoing activities at the Tier 3 level, including back-end data management. The Support Engineer will provide input and technical expertise, as well as provide assistance to internal customers and support staff.

Duties & Responsibilities

• Leverage SQL development skills to update and repair customer databases
• Troubleshoot, debug and implement software code to resolve issues
• Be available to assist customers with escalated technical support issues and the implementation of the solutions
• Evaluate user needs, define technical problems, and work with engineering/development staff to determine the best technical solutions
• Apply innovative strategies to develop processes and best practices

Skills Required

• Excellent ability to document and communicate technical concepts in the simplest of terms to a non-technical audience
• Strong analytical, problem solving and troubleshooting skills
• Strong interpersonal, communication (both written and verbal) and listening skills, including the ability to collaborate effectively with various cross-functional groups
• Proven ability to multi-task while paying strict attention to detail
• Demonstrated ability to learn new technologies
• Ability to write and debug intermediate to advanced SQL queries and scripts
• Intermediate to advanced experience with Microsoft SQL Server
• Experience with Active Directory, SAML SSO and Azure AD

Qualifications Required

Every organization has a culture, whether they mean to or not, so why not be intentional about it?

Together, if we shape our intentions, actions, and interactions around a common, purposeful culture, we are able to quickly achieve more, attract others who help realize our goals, and thrive in our professional relationships.
 

• Bachelor’s degree in Computer Science, Information Technology or a related field preferred
• Related experience and/or training or equivalent combination of education and experience to total 3 to 6 combined years.
• Advanced-to-expert knowledge of Windows operating systems preferred
• Advanced-to-expert knowledge of Network and Server infrastructures preferred
• Expert knowledge of all SQL Platforms to include SQL Replication preferred
• Expert knowledge of VMWare preferred