Job Description

• Bengaluru, Karnataka, India

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Job Summary

We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. simply, we’d like to meet you.

Job Requirements

Primary Job Functions:

• Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios.
• Provide troubleshooting and technical support via phone, Web based tools and email.
• During problem escalations, act as a liaison between customers and Engineering support.
• Collaborate with other teams and experts whenever required to solve complex technical issues.
• Continuously develop skills leveraging several learning tools available at NetApp Inc.

Required Skills:

• Excellent troubleshooting skills, and passion for problem solving and investigation
• Understanding and strong troubleshooting experience with File sharing protocols and application: - CIFS, NFSv3, NFSv4, Citrix, Hyper-V and VMware
• Excellent knowledge of Operating Systems including (Windows servers 2008, 2012, 2016, UNIX, Linux, RHEL)
• Strong troubleshooting experience with Ethernet, TCP/IP networking protocol.
• Strong troubleshooting knowledge on DNS, LDAP, NIS, DC, AD and Kerberos.
• Should be able to identify and troubleshoot SMB and NFS authentication and authorization issues.
• Strong knowledge and experience in troubleshooting issues on either NFS or CIFS or TCP/IP is mandatory.
• The ability to diagnose complex problems and deliver analyses of root causes across a stack of complex applications, OS, Network switching and storage elements.
• Candidate having experience in administration and troubleshooting of NetApp 7 Mode and C Mode is a plus.
• Exposure on working with VSCAN, Fpolicy is a plus.
• Knowledge on tools like perfstat, wireshark, netmon, ASUP logs is a plus.

Education

• B. E or B. TECH graduate (Computer Science, E & C, I.T, E&E) from a reputed college or minimum of 4+ years of related experience.