Job Description

About Us:

Planful is the pioneer of financial performance management cloud software. The Planful platform is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful empowers finance, accounting, and business users to plan confidently, close faster, and report accurately. More than 1,500 customers, including Boston Red Sox, Bose, 23andMe, Zappos, and Five Guys rely on Planful to accelerate their cycle times, increase productivity, and improve accuracy. Planful is a private company backed by Vector Capital, a leading global private equity firm. Learn more at www.planful.com.

About the Role:

Planful is looking for a skilled Technical Support Engineer to provide exceptional support to our customers. As a Technical Support Engineer, you will be responsible for diagnosing and resolving technical issues related to our software. The ideal candidate will have experience in troubleshooting technical issues, strong communication skills, and the ability to work in a fast-paced environment.

Responsibilities:

Planful is seeking a qualified Technical Support Engineer to join our world class Technical Support Team. This individual will join our support team based at Hyderabad, India.

● This individual will work with our valued customers to provide world class solutions to meet their requirements.

● They will also train our customers, colleagues and partners as well as collaborating with internal team members to provide exceptional service for everyone.

● Work with customers to provide best practice solutions to their requirements.

● Continuously enhance knowledge and skills in the areas of problem solving, effective communication, Planful product functionality, accounting and planning.

● Job involves supporting Planful Enterprise Performance Management Software Suite in the areas of budgeting & planning, financial consolidations, Modeling, financial reporting and scorecard / dashboards.

● Candidates will be required to work with our global customers, Planful Support and Pre-sales consulting teams in the United States and India.

● Closely collaborate with Product Development & QA teams in India on product requirements and issues.

What you Bring to the Table:

● Minimum 3 years of experience in supporting EMP Suite (Oracle Hyperion, SAP etc) or good FP&A related support experience would be needed.

• Experience of working with software as a service based product/application support for supporting US based accounts would be preferred.

● Experience of working with MS Office, especially with Excel would be preferred.

● Excellent communication (both oral & written) and presentation skills. – Absolutely Important.

● Strong problem solving and analytical skills.

● .Net/SQL scripting knowledge would be nice to have.

Professional Attributes:

● Customer focus: The successful candidate will have an indomitable (external and internal) customer focus.

● Strong work ethic: He or she will reject setbacks and will enthusiastically persist until ambitious goals are achieved. He or she will be resourceful and innovative at tackling complex challenges in a sustainable, proactive fashion.

● Passionate commitment to the company and your profession: Champions projects and the company’s needs and implements a model of continuous improvement in both company goals and project-related tasks.

● Problem solver: Should be a strong, analytical problem solver with a strong attention to detail.

● Accountability: He or she should be a results-oriented team player who leads by example, holds himself accountable for performance, takes absolute ownership, and champions all aspects of initiatives. Entrepreneurship, sense of urgency: The successful candidate will possess a high-energy level which allows them to react to situations quickly and decisively, possessing self-confidence to be assertive when taking a position, not afraid to make decisions.

● Flexibility and adaptability: Should be able to switch gears in various high-stress situations and apply him or herself to quickly learning new technologies and adopting new methodologies.