Job Description

•  Pune, IN Remote, IN

Bentley Systems, Inc. is looking for a self-starting individual to join its team as a Technical Support Engineer.  In this role, you will work as a member of our power systems analysis technical support team to provide the highest quality software and engineering support to our customers.  You will need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication skills. If you enjoy working and interacting with customers and helping them solve their technical problems, this position is for you! 

Job Responsibilities

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to power systems and software problems, and drive to resolution.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Create knowledge base including technical notes, and articles
• Develop and demonstrate expertise in EasyPower’s software products
• Provide on-call support for holidays and afterhours.

Skills Required

• Bachelor’s degree in electrical engineering or computer science, or equivalent work experience
• 1-2 years using power system design and analysis software
• Demonstrated proficiency with all modern Windows operating systems
• Comfortable troubleshooting software and network problems
• Strong oral and written communication skills

Desired Experience

• Microsoft SQL Server experience
• Experience with Knowledge Centered Support
• Excellent attention to detail

About Bentley Systems

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, Seequent's leading geoprofessional software portfolio, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,500 colleagues and generates annual revenues of approximately $1 billion in 186 countries. www.bentley.com