Job Description

• Mumbai, Maharashtra, India

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COMPANY DESCRIPTION

Third Bridge is a market-leading investment research firm. They provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: their superpower is the combination of human insights and unique investor-led content with a global expert network. They serve over 1,000 investment firms, offering clients 24/7 coverage through their team of 1,300+ employees located across nine offices.

JOB DESCRIPTION

Responsibilities

• As their Technology Success Manager you will be the regional lead for their Technical Support & Success
• Lead & motivate a high performing team
• Day to day management of team including recruitment, management, & development
• Help to solve escalated issues from the team
• Ensure the team adhere to agreed processes & follow best practices
• Investigate key blockers for the team and work with the Head of Technology Success to resolve
• Deliver while managing the expectations of your stakeholders
• As they grow, working out priorities, asking users critical questions and managing expectations
• Problem management
• Ensure key users are appropriately updated on changes or issues
• Liaise, partner and build relationships with key users.
• A commitment to continuous improvement & learning
• Managing & delegating improvement projects / initiatives
• Adjust processes when necessary
• Ensure proactive awareness of changes in any supported applications & ensure team members are aware

QUALIFICATIONS

• Previous work experience in desktop and technical/application support.
• Strong work ethic
• Analytical
• Attention to detail
• Proactive approach to coaching team members
• People management skills
• Training team members
• Dedicated to continuous improvement
• Ability to translate non-technical to technical jargon & vice-versa
• Ability to influence stakeholders and get buy-in
• Creative problem solver
• Familiarity with ITIL foundations and concepts