Job Description

Technical Writer

Expectations:

• 3+ years of experience planning, researching, writing, and editing software documentation
• Excellent skills in grammar, minimalist documentation design, and effective information architecture
• Great teaching skills that translate into amazing written work
• Experience using Linux shell, command line, HTML/CSS, and/or at least one programming language (doesn’t have to be in a professional context)
• Experience using static site generators and managing docs as code
• Experience with some of the following:

                - Using or documenting DevOps tools
                - Advanced programming or other technical experience
                - A rapidly scaling start-up environment

• Collaborate with in-office members and remote members across countries and time zones
• Highly organized and able to club and prioritize numerous issues and projects
• Able to succeed in a globally distributed work environment

Key Responsibilities:

• Content: Create, merge, maintain product documentation and release posts—balance priorities
• Structure: Ensure newly developed content uses content topic types to make product documentation easier to scan
• Organization: Ensure that product documentation pages are well organized using good naming and logical groupings
• User interface: Create or improve user interface text, such as field labels or error messages
• Product knowledge: Understand the technology and features of the product
• Communication: Communicate effectively and professionally with other team members