Job Description

About Trellix:

Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at https://www.trellix.com/.

Role Overview:

Senior Technical Writer who develops, manages, and delivers high-quality written content under tight deadlines in a fast-moving software development environment.

About the role:

• We're seeking a Technical Writer with at least 2+ years of demonstrable experience creating software product documentation.
• You will be responsible for developing and delivering customer-focused documentation.
• Your work will encompass all stages of the documentation lifecycle, from planning to publication.
• This includes collaborating with engineering, UX, and customer-facing teams within an Agile framework.
• You will use specific authoring tools and apply Technical Writing principles to create concise, goal-based documentation that effectively addresses customer needs.

About you:

• Minimum 2+ years of writing experience.
• Ability to write clear, concise, and accurate technical documentation for software products adhering to the Technical Writing standards.
• Adept at independently researching and learning new technologies using various resources, including documentation, tutorials, and online communities..
• (Good to have) Demonstrated understanding of UX principles and their application to technical documentation, ideally with experience collaborating with UX designers.
• Experience working within an Agile development environment, including active participation in daily stand-ups, sprint planning, and retrospectives.
• Effective communication skills, including the ability to clearly articulate technical information to both technical and non-technical audiences, and collaborate with development teams, UX designers, and customer-facing SMEs.