Job Description

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

We are looking for a Technical Writing Manager to join the team! As a Technical Writing Manager at GitLab, you will be responsible for managing a team of globally distributed Technical Writers. Each of these Technical Writers is embedded with cross-functional stage group teams. We follow a Git-based, docs-as-code workflow, adopting a Docs-first methodology in our documentation practices. The work you and your team will do is very impactful, being seen by millions of our users around the world.

Here Are Some Links To More Information

• Technical Writing handbook page
• Our docs site
• Technical Writing team

What You'll Do

• Grow and support your team of Technical Writers.
• Promote a results-focused approach and work-life balance by helping to balance assignments across the team when workloads are uneven, manage conflicting priorities, and prevent over-resourcing.
• Make sure Technical Writers effectively prioritize high-priority feature release work with other content, experience, and process improvements.
• Help Technical Writers refine their writing skills by spot-checking content and providing editorial feedback.
• Encourage efficient collaboration by defining processes that align with the rest of the product and engineering teams, are consistent and efficient, and use GitLab capabilities (like labels) to power process flows and metrics.
• Promote and optimize the experience for documentation contributions from the GitLab team and the wider GitLab community.

What You'll Bring

• Must have demonstrated experience using Git on the command line, ideally in a docs-as-code environment.
• Proven experience managing a remote team of Technical Writers, including performance and compensation reviews.
• Strong communication skills, both written and verbal.
• Robust organizational skills.
• Ideally have experience working on developer tools, or tools/workflows used by Engineers and Product teams.

About The Team
The GitLab Technical Writing team collaborates with developers, product managers, and the community to develop product documentation.

Good documentation meets the evolving needs of GitLab customers, users, and administrators. It educates readers about features and best practices. It enables people to efficiently configure, use, and troubleshoot GitLab. The Technical Writing team manages the docs.gitlab.com site and its content, processes, and tooling.