Job Description

About Highspot
Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.

While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.
Responsibilities

• Craft Engaging User Experiences: Design and implement user experiences that are not only visually appealing but also intuitive and effective, helping users navigate Highspot's features and content seamlessly.
• Smartpage Template Design: Develop and refine SmartPage templates (homepages, navigational pages, sales plays, digital sales rooms, lessons) that are central to the user experience, ensuring they align with user needs and business objectives
• Lead Customer Discovery Sessions: Facilitate design discovery sessions with customers to uncover their specific requirements and challenges, and translate these insights into actionable design strategies
• Provide Strategic Design Guidance: Offer expert advice on user-centric design principles, ensuring that the solutions you create are aligned with the customer’s goals and contribute to a better user experience
• Support Sales Enablement Initiatives: Collaborate with Sales and Customer Success teams to showcase how well-designed user experiences can drive engagement and effectiveness in sales enablement
• Visual Branding: Create custom visual elements, such as banners and icons, that are consistent with the customer’s brand and enhance the overall user experience within their Highspot environment

Required Qualifications

• Proven UX Design Expertise: 4+ years of experience in UX design, particularly within SaaS, professional services, or customer facing roles, with a strong portfolio demonstrating your ability to create effective and engaging user experiences.
• Customer-Centric Approach: Deep understanding of user-centered design principles and a passion for creating solutions that are tailored to meet the specific needs of customers.
• Proficiency with Design Tools: Strong experience using mockup and prototyping tools such as Figma, with the ability to create interactive prototypes and visually compelling designs.
• Graphic Design Skills: Skilled in using graphic design software like Adobe Photoshop and Illustrator to create custom visual elements that enhance the user experience.
• Front-End Design Knowledge: Familiarity with HTML and CSS.
• Collaborative & Influential: Ability to work effectively with cross-functional teams and influence stakeholders at all levels, ensuring that design solutions are aligned with business objectives and customer goals.
• Creative Problem Solving: Strong analytical and creative thinking skills, with a demonstrated ability to develop innovative solutions to complex design challenges.

Good to have

• Have at least 2-3 Years of experience in the similar operations
• Has partnered with Sales / Go-to-Market teams for outputs and deliverables. Ideally they are familiar with the personas we are often partnering with to help create compelling designs
• Can operate effectively with minimal guidance and lots of context switching.