Job Description

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
At Sprinklr, we’re looking for an experienced coach to help transition our existing work practices to a full embrace of agile methodology, from the top down. The agile coach will mentor and guide our employees in how to figure out the best solutions for their specific departmental challenges. This person will analyze our organization’s existing infrastructure and implement improvements to help streamline processes and create efficiencies. Ultimately, the agile coach will play a key role in long-term strategy across the business, helping our teams deliver better products in a faster, more efficient manner.

Objectives of this role

• Work with project teams to assess current systems and processes and design a strategy for adopting agile best practices
• Guide teams in how to stay on track with agile techniques, fine-tuning their approach to ensure that overall strategy is being met
• Lead agile workshops for developer and functional teams, as well as for key stakeholders
• Promote a culture of continuous improvement, setting goals and milestones and assigning responsibility
• Drive cultural change by championing an agile mindset, and ensure the organization is adhering to industry best practices
• Own the maturity assessment charter for the teams and align/adapt the processes towards business agility goals.

Responsibilities

• Facilitate learning and development among employees through individual and team coaching
• Coach senior managers in agile practices to ensure adoption of best practices from the top down
• Communicate agile principles, scrum practices, and overall operating model across the organization
• Champion the use of metrics and other objective measures by teams
• Undertake follow-ups with cross-functional members to ensure projects are on track and goals are being met
• Maintain objectivity regarding issues and how to troubleshoot them by applying agile principles
• Hold stand-up meetings with cross-functional teams to review status
• Manage the scrum managers, in alignment with the product goals and team maturity states.
• Support teams in determining resource allocations to maintain agile practices and ensure smooth project delivery.

Required Skills And Qualifications

• Bachelor’s degree in Computer Science, Business, or a related field. Advanced degree preferred.
• 5+ years of experience in Agile coaching, with at least 3 years managing or leading a team of Scrum Masters.
• Proven track record of successfully implementing and scaling Agile practices in a complex, fast-paced environment.
• Extensive experience with Agile frameworks such as Scrum, Kanban, Lean, and SAFe.
• Strong leadership, coaching, and mentoring skills.
• Excellent communication, facilitation, and conflict resolution abilities.
• Ability to influence and drive change across all levels of the organization.
• Proficiency in Agile tools such as Jira, Confluence, and other relevant software to build a scaled up view across projects.
• Strong analytical skills with the ability to use data to drive decisions

Preferred Certifications:

• Certified ScrumMaster (CSM)
• Certified Agile Coach (ICP-ACC)
• SAFe Program Consultant (SPC)
• Professional Scrum Trainer (PST) or equivalent.