Job Description

Gainsight is a critical business system supporting the CSX organization and other key initiatives at Infor. To strengthen our Gainsight capabilities, we are seeking a Senior Gainsight Administrator to join our team. In this role, you will lead Gainsight configurations, collaborate with cross-functional teams, translate business requirements into technical designs, and drive operational excellence.

Key Responsibilities:

1. Solution Design:

· Configure, deploy, and administer the Gainsight platform to meet business needs.

· Collaborate with cross-functional teams to gather and analyze business requirements.

· Translate requirements into system configurations that follow best practices.

· Define key metrics, data sources, and appropriate data feed frequencies.

2. Business Process Optimization:

· Partner with Customer Success leadership to design and develop new processes.

· Manage process rollouts and create rules for customer data analysis.

· Support users in understanding customer health indicators, risk factors, and trends.

· Document and refine customer success workflows and processes.

3. System Upkeep and Support:

· Provide day-to-day support to Gainsight users, including troubleshooting and administration.

· Handle ad-hoc customizations and adjustments to core functionalities.

· Monitor system performance, data integrity, and user activity.

· Stay updated on Gainsight features and related technologies to ensure optimal utilization.

· Identify and implement opportunities for continuous process improvement.

Basic Qualifications:

· Bachelor’s degree in Business Administration, Information Technology, or a related field.

· Minimum of 3 years of experience as a Gainsight Administrator.

· Expertise in Gainsight configuration, custom objects, rules engine, and data models.

· Strong knowledge of customer success principles and best practices.

· Experience with Salesforce integration, data management, and reporting.

· Proven ability to lead and manage complex projects in a fast-paced environment.

· Excellent communication, presentation, and interpersonal skills.

· Gainsight certifications are required.

Preferred Qualifications:

· 5+ years of experience as a Gainsight Administrator, with experience in at least two different organizations.

What You’ll Gain:

· Opportunity to work with cutting-edge technology and contribute to key business initiatives.

· Collaborate with passionate teams dedicated to driving customer success.

· Play a pivotal role in enhancing Infor’s Gainsight capabilities and delivering measurable impact.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 

For more information visit www.infor.com