Job Description

We are hiring a Customer Engineering Specialist within our Engineering Support group to help us continue providing world-class support experience to our customers, globally. In this role, you’ll not only be helping our customers identify product issues but also resolving them on the ground including bug fixing & code reviews.

What will you do? 🤔

• Challenge yourself: Go beyond basic troubleshooting, diagnose & fix complex product issues using your Python/Java expertise
• Empower users: Analyze issue patterns, suggest improvements & uncover new use cases to shape the future of our platform
• Become the knowledge hub: Craft solutions, enhance processes & contribute to public knowledge articles, guiding users & your team
• Shape the future of data: Be a key player in revolutionizing how organizations unlock data's true potential
• Craft knowledge treasures: Contribute to an expansive knowledge base, empowering future data explorers
• Train and mentor: new team members as we scale our Customer Happiness function

What makes you a match? 😍

• 5+ years into Technical Support at a level closest to engineering (L3 or higher) with strong Python/Java skills
• Technical Debugging - Code browsing (Python/Java), attaching a code debugger, Log analysis. For e.g
• Reverse engineer (problem statement to code snippet)
• Run code locally and understand the flow line by line
• Test fixes locally and commit the changes
• Passion for empowering users: Understand their pain points & find solutions that make a real impact
• Solid computing fundamentals: Master operating systems (Linux), networks, storage, scripting & REST APIs
• Communication that shines: Clearly explain technical concepts to anyone

Preferred:

• Cloud-native tech experience (Kubernetes) & cloud platform exposure (AWS, Azure, GCP)
• SaaS & startup environment familiarity
• Worked as a Software Engineer (bug-fixing and/or feature development)
• Experience leading a technical team