Job Description

Experience : 1-5yrs(Degree mandatory)

Designation : Engineer

Shift : Flexible to work in Rotational Night shift

Job location : Chennai(Ambit IT Park)

Work Model : Work from office

Looking for immediate joiners only

Primary Skills:

• Excellent Communication - for voice, email, chat support

• Should be able to communicate effectively

• Should possess good telephone and email etiquette

• Must be a graduate and educational documents are mandatory

• Should be willing to work in US time zones

• Must have good customer handling skills with the ability to learn networking concepts

Job Responsibility :

The Customer support representative will be responsible for identifying the issue with the customers and routing them to the available engineer, when necessary. They will create, manage tickets for the issues that the customer contacts. They will act as the first point of contact before the customer reached the TAC. Their job will also involve creation of licenses and support accounts to the clients worldwide. The team will also ensure customer satisfaction / experience is and stays a priority. Manage high visibility exceptions and can work with cross - functional teams to provide best solutions

• Providing license to customers for software updates

• Manage high visibility exceptions and can work with cross-functional teams to provide best solutions

• Customer Service Representatives will work on a World Wide schedule covering 24x5x365 with a rotating schedule

• Handle L0 cases for confirmation of hardware failure and proceed with RMA Provide L0 level technical assistance on cases to rule out hardware errors.