Job Description

TAC Engineers

Roles and Responsibilities:

• Helps customer solve reported product and network problems of varied complexity.
• Troubleshooting network security related issues in production networks.
• Replicate the customer issues in lab environment.
• Work with engineering teams to replicate customer issues and test possible fixes.
• Work on problems of diverse scope.
• Create knowledge articles for subordinates and other team members.
• Ability to write bash/python scripts is a plus.

Essential Skills:

• Expertise in troubleshooting network security issues (IPsec, SSL vpns, Authentication, Captive portal, AV, IPS, Radius, ACLs, Web Proxy, DNS Proxy, Cloud security).
• ROUTING, OSPF & BGP, MPLS, Instance concept, L3VPN.
• TCP/IP protocol suite, SFW, NGFW, QoS.
• Understanding of PPPoE, DHCP and GRE tunnelling.
• Understanding of SDWAN deployments is a plus.
• Good understanding of various NATTING deployments and design.
• Basic understanding of hardware level troubleshooting and system level troubleshooting.
• Well verse with ticketing related process.
• Scripting (bash/python/perl) knowledge is a plus.
• Cloud computing (AWS/Azure/GCP deployments) is a plus.
• Working knowledge of Linux/Unix environment.
• Good understanding of Virtualization and related technologies.