Job Description

• Noida, India

About us

MyOperator was started with a vision to help businesses utilize cloud telephony to improve their customer call handling as well as customer communication. With a team of five in 2013, we have now become a family of 180+, and the growth continues.


We created this product with the belief that each customer call is a potential business opportunity. Our product helps businesses manage and optimize each customer call and enhance their customer calling experience.


Today, companies all over the world are realizing the benefits and power of cloud communication. With our product, we want to expand both its knowledge and usage to businesses across the globe.


We’re a team of creative and experienced people working towards improving on-call customer communication for businesses of all sizes and industries.


Job Description

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Executive - Client Servicing (S2S). The successful candidate will be responsible for managing and enhancing our client relationships, ensuring high levels of customer satisfaction, and serving as the primary point of contact between the clients and the company.

Requirements

1. 1-2 Year experience in communication, Key Account Management or Client Servicing is must. 

2. He/She should have a sales mindset also as they are supposed to do both on calls (Support to Sales)

3. They should be able to take pressure (Should be able to handle 35-50 calls + 20-30 tickets)

4. Should have an understanding of referrals, upsells and cross-sell.

5. Active listening is must and observation skill is must have

6. He/She should be able to find revenue opportunities with both hands and able to cross sell during the call. 

7. Excel & CRM knowledge will be a plus point.

8. Demonstrates a strong commitment to meeting the needs of internal and external customers.

9. Excellent verbal and written communication skills.

10. Ability to identify issues and resolve them effectively and efficiently.

11. Works well with others and promotes a collaborative environment.

12. Adjusts easily to new and changing situations.

13. Ability to manage multiple tasks and prioritize effectively.