Job Description

About Convin:

Convin is a Bengaluru-based company founded by four IIT Delhi alumni distressed by the lack of use of client conversation data. Our company has since helped global companies across verticals improve contact centre processes with its platform capabilities. For more information, visit www.convin.ai.

Job Description: Implementation Specialist (0-2 Years Experience)

Overview The Implementation Specialist (0-2 Years Experience) will be a valuable member of our team, responsible for assisting in the successful implementation of our software solutions for new and existing clients. This entry-level role offers a great opportunity to gain hands-on experience in the software industry and develop essential technical and communication skills.

Responsibilities

● Technical Support:

○ Provide basic technical support to clients during the implementation process.

○ Assist in troubleshooting and resolving technical issues.

○ Learn and understand our software products and their capabilities.

● Project Coordination:

○ Support the project manager in coordinating implementation activities.

○ Assist in gathering and documenting client requirements.

○ Help maintain project timelines and deliverables.

● Data Migration:

○ Assist in data migration tasks, including data cleansing and validation.

○ Learn and use data migration tools and techniques.

● Training and Documentation:

○ Assist in the creation of training materials and documentation.

○ Support client training sessions.

● Continuous Learning:

○ Actively seek out opportunities to learn and develop new skills.

○ Stay updated on industry trends and best practices.

Qualifications

● Bachelor's degree in Computer Science, Information Technology, or a related field.

● Strong technical aptitude and a desire to learn.

● Excellent communication and interpersonal skills.

● Ability to work independently and as part of a team.

● A positive attitude and a willingness to take on new challenges.

● 0-2 years of relevant experience (preferred but not required).

Additional Preferred Qualifications

● Experience with [relevant technologies, e.g., cloud platforms, databases, programming languages].

● Basic understanding of software implementation concepts.