Job Description

MoEngage is an insights-led customer engagement platform, trusted by 1,200+ global consumer brands. As a Great Place to Work Company we are a young, fast-paced and intelligent customer engagement platform that fosters a culture of innovation, ownership, freedom, and fun while building future-ready technology products. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyzes billions of data points generated by customers and their devices in order to predict their behavior and engage them at every touchpoint throughout their lifecycle with personalized communication.

In just eight years since our inception, we have worked with leading Fortune 500 brands such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Sharechat, with a global presence that encompasses 35 countries. We currently have offices in San Francisco, Boston, London, Dubai, Ho Chi Minh city, Bangkok, Kuala Lumpur, Singapore, Sydney, Vietnam, Berlin, Jakarta, and Bengaluru.

The care we give to our customers is quite high! Our achievement of top service and support ratings in Gartner's Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports is a testament to that. Another commendable quality is our people-centric culture, as we have recently been included in Battery Ventures' top 25 private cloud computing companies. As recognized by the DivHERsity Awards, we are one of the top 20 diversity companies in the world, while the Economics Times names us as one of the Top Organizations for Women.

Will you be able to thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are the norm? Is it your passion to uncover opportunities others are unaware of and to champion them? Do you crave ownership and a chance to be a part of something that matters? If so, this may be a worthwhile opportunity for you!

Responsibilities:-

• Provide solutions to any complex IT operation-related challenges in the organization.
• Provide L3 technical support for escalated issues and ensure timely resolution.
• Keep up with trends in the constantly evolving information technology industry.
• Manage and optimize the purchase, deployment, maintenance, utilization and harvesting of software licenses within the organization.
• Management of the hardware/software technologies including macOS, Windows 10, Google Workspace, Slack, OKTA, JAMF, Sophos, Cisco Meraki etc
• Document policies, procedures, and knowledge-base articles.
• Perform regular IT audits to discover areas of weaknesses and fortify them.
• Assist the compliance team with tasks related to audit as necessary (ISO 27001, SOC 2, etc)
• Asset Management: Manage sufficient stock of requirements, keep track of IT assets, renewal of licenses, contracts, AMCs etc
• Involve in the Procurement of Hardware, Software and their management. 
• Proficient in analysing and troubleshooting problems; identifying solutions and recommending and implementing methods, procedures, and techniques for the resolution and elimination of root causes.

Qualifications:-

• Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Smartphones, Meeting Room etc.
• Excellent understanding of computer systems, security, network and systems administration, cloud-based technologies, databases and data storage systems, and telecommunications systems.
• Experience with administration the technologies such as Google Workspace, Slack, Antivirus (Sophos), VPN, DLP (Zscaler), MDM (JamF), SSO (Okta), Confluence/JIRA and Cisco Meraki.
• Advanced Troubleshooting of Mac OS and MS Windows, Security Policies and Procedures.
• Strong interpersonal skills and ability to effectively communicate with teams across the entire organization
• Sound understanding of Information Security practices and IT systems.
• Good people skills to manage expectations from concerned stakeholders
• Excellent communication skills, written and verbal, along with technical documentation
• Google Workspace Certified Administrator (Nice to have)
• Experience and detailed knowledge of Cisco Meraki is a plus.