Job Description

• Pune

What You'll Do

As an IT Support Specialist II in Avlara's Information Technology department, your goal is to provide world-class service to our internal customers.

You will be responsible for solving technical issues for our internal cutomers, increasing the overall satisfaction of our internal customer base by assisting them in day-to-day IT related requests and issues, and contributing to a global environment of growth with high productivity.

Job Duties

• Provide L2 technical support for internal customers.
• End-user account management in Active Directory and Cloud Services.
• SharePoint/OneDrive administration.
• Strong troubleshooting and debugging skills.
• Demonstrated knowledge of Win 2016/2019/2022 Servers
• Experience with Enterprise services like Active Directory/DNS/DHCP/Radius.
• Must have worked on Dell/HP/Lenovo/Apple hardware.
• Technical knowledge of Microsoft Intune for supporting end user devices.
• Mac OS MDM platform like Jamf or Kandji.
• Technical knowledge of E-Mail and associated protocols
• Knowledge of Single Sign On and IAM. 
• Solid understanding of security concepts, principles, and practices for end user devices.
• Must have desktop hardware troubleshooting skills.
• Remote access/VPN troubleshooting and network connectivity support.
• Basic networking & troubleshooting tasks.
• Knowledge on Network hardware and software as well as VPN. 
• Experience with an ITSM tool preferably ServiceNow or Jira.
• Must be willing to work in night shift Time-24/5 weekly rotational shifts.

What You'll Need to be Successful

Qualifications

• Bachelor's degree in Computer Science or Engineering Degree.
• 4 years or more of relevant experience.
• Must have excellent communication skills.
• Must be willing to work with US Pacific Time-24/5 weekly rotational shifts.

Preferred Qualifications

• ITIL foundation certification or experience in ITIL framework environment.
• Experience with an ITSM ticketing systems.
• MCP Certification is a plus.