Job Description

Join a passionate and talented team in an innovative IT company. As an IT Site Manager, you will work with our tech-savvy staff to ensure the smooth running of their IT equipment and the systems they depend on. You’ll be an essential part of planned upgrades and improvements as we strive for perfection. You will need to possess outstanding communication skills and have an enthusiastic disposition. Only the extraordinary need apply.

Our IT Site Manager needs to work well under pressure, delivering and executing on solutions to ensure a flawless IT service delivery for the internal Mimecast teams. Assist in the planning and maintenance of IT business systems at the various offices worldwide according to Mimecast Global specifications and local business requirements. Working as part of, and leading, a team to provide efficient and effective IT support to local and global Mimecast employees.

What You'll Do

• Impeccable IT assistance across all departments and regions
• Responsible for administrating and maintaining their respected sites
• Build strong, professional relationships with current and future vendors
• Maintaining hardware inventory and preform recycling on a timely fashion
• Preform software and hardware upgrades to adhere to company standards
• On-boarding and off boarding process
• Prioritize requests to ensure minimal impact to the end users
• Effectively communicate with global team
• Escalate issues within timescales allowed
• Coordinate with IT Infrastructure team to perform upgrades & maintenance to backend systems
• Work with the IT Desktop Engineering team on projects and escalations
• Create change requests for planned and unplanned maintenance
• Document processes and procedures thoroughly
• Automate repetitive tasks
• Facilitate office moves & build out with other organizational departments
• Adhere to company and departmental policies and procedures

What You'll Bring

• 5-year minimum IT experience with at least 2 years overseeing local IT site
• Must have worked in a medium sized environment (200+ Users)
• Worked in a Global environment with remote support experience
• Exposure to Microsoft Windows and Mac environment
• Microsoft Server and Windows certifications
• Automation utilizing Intunes and JAMF
• Video Conferencing and A/V systems
• Core knowledge of Networking connectivity and troubleshooting
• Familiar with mobile technologies
• Strong written and verbal communication