Job Description

Location: India, Remote
EGNYTE YOUR CAREER. SPARK YOUR PASSION.
Role
Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 17,000 customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters who doers, thinkers, and collaborators are who embrace and live by our values:
Invested Relationships
Fiscal Prudence
Candid Conversations

About Egnyte
Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

Your Qualifications

• Strong technical skills that cover four or more of the following areas:
• Software Installation and troubleshooting skills
• Data and Permission migration tools
• Virtualization experience (VMWare, Hyper-V)
• Windows/Linux Server operating systems
• Execute and monitor scripts (python, SQL, PowerShell)
• Good understanding of Microsoft Active Directory, Azure AD, SSO
• Prior experience supporting Enterprise software or supporting Enterprise applications in technical capacity for a SaaS environment.
• Experience migrating data and permissions
• Strong experience in Customer Facing Implementation roles working remotely. Should be adept at leading technical discussions and implementation with stakeholders.
• Excellent customer engagement and communication skills. Fluency of spoken and written command of English. Any other language is a plus. Attention to detail and adapt to process in a quick changing environment.
• Bachelor’s degree in related technical discipline is preferred.
• 12+ years of relevant technical function experience

What You’ll Do

• Execute data migration project implementation to ensure successful customer deployment and adoption of Egnyte solutions
• Act as liaison between customers and internal teams for monitoring, reporting and level 1 troubleshooting of migration jobs
• Engage with customers and internal team to provide status and escalate issues
• Ability to multi-task and manage multiple projects with strict deadlines
• Communicate professionally and succinctly and follow Standard Operating Procedures (SOP).