Job Description

• Bengaluru, Karnataka, India

Overview

Join Intuit as a Principal Business Systems Analyst in Customer Success Modern Operations. Intuit's Customer Success team is transforming the industry with a suite of high-touch professional services powered by AI-driven, technology-led operations and a distributed professional workforce.

We are seeking an experienced, strategic, and collaborative Principal Business Systems Analyst to support a two-sided professional network at scale. In this critical role you’ll be responsible for tackling complex business problems by collaborating closely with engineers, data scientists, Customer Success teams, and Business Unit leaders to document complex processes, define requirements, and lead UAT across Intuit. You will have the opportunity to help lead Intuit in its transformation to industry-leading service operations technologies and platforms.

Responsibilities

• Collaborates with a team of top engineers, designers, product managers, analysts and Customer Success business partners to define and enable long term capability strategies that align with Intuit’s strategic goals.
• Analyzes complex business problems to be solved with automated systems, proactively seeks data to build a business case, influences and presents effectively and logically
• Defines detailed business requirements to deliver on strategic objectives, gathers end user feedback and incorporates into solution design and development.
• Moves fluidly between high-level strategy and execution; confident giving a presentation to Sr Leadership as well as running a meeting with users and technical SMEs
• Has an innate curiosity and willingness to dive deep into a complicated platform product, identifies and documents how any underlying system connects, while identifying gaps and automation requirements
• Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Creativity and iteration are key.
• Drives work with urgency, moves teams forward, leaps over barriers, bridges over gaps and keeps the business moving

Qualifications

• A very strong systems thinker capable of facilitating the configuration and requirements of software application capabilities to achieve speed and scale
• Demonstrated ability to put pieces together at a detailed level; understand how systems connect and how processes connect with systems. Understanding of how people and processes interact and how platforms operate
• Operational excellence mindset with a proven history of delivering services and operations efficiently at large scale with speed, certainty, and security
• 5+ years of experience working as a BSA in a software development or operations team within a technology-driven or quickly evolving supply chain organization
• Knowledge of software development life cycle (SDLC) processes
• Strong business analysis skills (planning, feasibility assessments, requirements development, testing, problem solving)
• Experience with project management tools such as JIRA and Microsoft Project
• Knowledge of programming languages, databases, and business intelligence tools is a strong plus
• Demonstrated ability to work in a matrix environment and influence and develop strong partnerships at all levels
• Maturity, high judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success in this role
• Undergraduate degree in computer science, information systems, engineering, or business discipline required; MBA or advanced degree preferred