Job Description

• India Remote

Who We Are & Why We’re Hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About The Job

In this role, you will be empowered to create a best-in-class and inclusive-by-default UX platform, Paste, that helps designers and engineers express and build sophisticated user experiences. Your work will involve defining and designing robust, easy-to-use, and reusable components, patterns, and flows. You’ll think platform-first, and prioritize high-quality communication and great documentation. You’ll be part of creating a UX platform to power the next generation of the Twilio customer engagement platform, used by internal Twilions and Twilio customers.

About The Team

The Design Systems team is a platform that serves internal and external customers by delivering tools and processes that enable great customer experiences. The team powers critical parts of Twilio’s current products and is responsible for designing the next generation of its user experiences. The team is currently 2 product designers and 2 UX engineers.

Skills & Responsibilities

• Design and ship high-quality user interfaces, components, and patterns in a systematic, detail-oriented way. Ensures the coded implementations are consistent with designs.
• Proficient in maintaining component and style libraries in Figma.
• Has a solid understanding of visual design, typography, color, and hierarchy.
• Has a strong interest in creating beautiful, accessible experiences, and has an eagerness to learn and apply WCAG 2.1 AA guidelines.
• Use research and evidence to improve and evaluate solutions for customers, developers, and designers.
• Contribute candid feedback to design critiques throughout the UX team to support designers in building polished customer experiences.
• Collaborate frequently with UX, Engineering, Brand, and Product to ensure a cohesive design language across the entire customer experience.
• Create clear, concise documentation to align expectations, goals, and guidelines among cross-functional teams.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

• Has a proven user-centered design workflow that comprises: research, design, prototyping, presentation, sharing and soliciting feedback, user testing, influencing key decision making, and collaborative handoffs with developers.
• Ships high-quality user interfaces and flows in a systematic, detail-oriented way. Ensures the coded implementations are consistent with designs.
• Can share a portfolio with clean, usable, straightforward, and lovable designs that demonstrates technical product thinking, and a strong understanding of user-centered design methodologies.
• Has a demonstrated advocacy for design and research methodologies, and has experience running quantitative and qualitative research, such as usability testing, analysis, and interviews.
• Holds a passion for feedback and the ability to provide useful and constructive feedback to peers of all levels, as well as invite and receive it.
• Strong communication, facilitation, and presentation skills.
• Has experience designing and evolving complex application software in a fast-past environment.

Desired

• Has 2+ years of industry experience and a related degree or equivalent experience in software interface design and/or development. Bachelor’s or Master’s in the field of Human Computer Interaction or Design is a nice to have.
• Experience at a SaaS software company serving B2B customers.