Job Description

SaaS Labs is seeking an experienced Product Documentation Lead to own and elevate the end-to-end product documentation across our product suite. You will establish SaaS Labs as a leader in SaaS product documentation and make end-user documentation experience a core competitive advantage.

Qualification:

• 5+ years of experience managing product documentation, with expertise in complex B2B or B2C SaaS products
• A track record of elevating product documentation and content experience at early-stage growth companies
• Experience setting up frameworks, design systems, and learning loops
• A keen eye for design quality and consumer-grade experiences
• Deep hands-on experience paired with experience managing a team is a plus
• The ability to drive change through influence and cross-functional partnership

Key Responsibilities:

• Own the end-to-end product documentation at SaaS Labs
• Raise the bar on product documentation across the integrated JustCall platform
• Establish product documentation frameworks and processes in collaboration with the product leads
• Create frameworks, design systems, and learning loops to improve the product content experience
• Create a customer-first, research-first, problem-focused culture
• Promote a document-first approach throughout the product organization
• Turn our product documentation into a competitive advantage
• Partner with our PMM and Support team to design the optimal flow to scale self-serve documentation