Work with all the stakeholders to understand the pain areas and needs. Identify opportunities to address pain points and provide a seamless experience for end users.
Closely work with the technology team and other stakeholders to communicate the requirements and develop features.
Perform quality assurance; make sure the newly developed solutions are working as per the acceptance criteria.
Perform RCA and identify solutions for customer complaints and issues.
Constantly be on the lookout for ways to improve, discover issues and deliver the highest value to the customer.
Research and come up with Innovative ideas to improve the application and customer experience.
Competition landscape tracking. Analyze leading market players and competitors to gain insights and implement innovative solutions to gain a competitive advantage over other apps.