Job Description

Job Title: Business Systems Analyst (BSA)

Duration: starts with 6 months will go longer

Working hours Fulltime 8 hours per day

Time zone: EST or PST (6 hours overlap)

Location: 100% remote

Job Description:

We are currently seeking an experienced Business Systems Analyst to join our team. The ideal candidate will have 4+ years of experience with managing a basic product backlog, working with Sales and Experience Clouds, and operating within a continuous delivery team to implement small enhancements.

Responsibilities:

• Backlog Management: Efficiently manage and prioritize the product backlog, ensuring clear communication of requirements and timelines to all stakeholders.
• Sales and Experience Cloud: Utilize Salesforce's Sales Cloud and Experience Cloud to support sales strategies and enhance customer experience.
• Continuous Delivery Team Collaboration: Work closely with the continuous delivery team to implement small enhancements, ensuring swift and frequent iterations of product improvements.
• Business Analysis: Conduct business process analysis, requirements gathering, and solution design to support business initiatives
• Stakeholder Communication: Act as a liaison between IT and business stakeholders, translating technical language into business terms and vice versa.
• Documentation: Create and maintain detailed documentation for system configurations, processes, and procedures related to the role.
• Training and Support: Provide training and support to end-users on new systems and enhancements, ensuring a smooth adoption process.
• Problem Solving: Identify, analyze, and resolve system issues, working collaboratively with cross-functional teams.

Requirements:

• Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.
• 4+ years of experience as a Business Systems Analyst or similar role.
• Experience with Salesforce Sales Cloud and Experience Cloud.
• Proven track record of managing product backlogs and working within a continuous delivery framework.
• Ability to deliver small enhancements rapidly and effectively.
• Strong analytical, problem-solving, and project management skills.
• Excellent communication and interpersonal abilities.

Preferred Qualifications:

• Salesforce certifications relevant to Sales Cloud or Experience Cloud.
• Experience with Agile methodologies and tools.
• Knowledge of incentive or loyalty programs within a business context.