Job Description

Professional Services offers global customers onboarding, managed services, and support, ensuring seamless integration of Akamai's solutions. Using advanced tools and expertise, we maintain and optimize security and performance. We collaborate to solve complex challenges, innovate solutions, and continuously improve for our customers and team.
Partner with our enterprise customers
In this role, you'll lead a group of Security Consultants and Security Architects overseeing strategic accounts, ensuring customer success and growth. Your focus will be on deriving and executing key strategies for customer satisfaction and growth.

As a Security Consultant Senior Lead, you will be responsible for-Leading and mentoring professional services experts to ensure successful, high-quality solution delivery.

• Providing technical direction, making architectural decisions, and ensuring the implementation of best practices.
• Handling escalations, prioritizing and resolving critical issues, coordinating resources and communicating effectively for timely resolution.
• Collaborating with cross-functional teams to align with business goals and technical requirements.
• Promoting continuous learning and growth by identifying training opportunities and supporting team development.
• Encouraging the exploration of new technologies, tools, and methodologies to improve processes and deliver innovative solutions.

Do What You Love
To be successful in this role you will-

• Have a Bachelor's degree with 12 years of relevant experience
• Demonstrate experience in a customer-facing role within the Information Technology industry
• Be well versed in internet technologies like IP networks, DNS and routing, HTTP, TCP or web architecture
• Show experience in managing and delivering large technical customer projects successfully and influencing stakeholders across the teams.
• Demonstrate a passion for excellence through sound judgement, solid decision making and contingency planning.
• Possess excellent communication skills to articulate highly technical information in a clear and easy-to-understand manner

Work in a way that works for you
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.