Job Description

•  Lephripada, Odisha, India (Remote)

Who We Are:

We're Aspire, the leading SaaS provider for the landscaping and commercial cleaning industries and a proud member of the ServiceTitan family since 2021. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the US and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.

Ready to be a Titan?

As the Senior Director of Software Quality, you will be responsible for all quality functions, over multiple large-scale, market-leading SaaS products. The ideal candidate is a proven senior leader with excellent strategic thinking, analytical, and communication skills. You will lead a team of quality assurance professionals, establish quality standards and processes, and collaborate closely with development, product management, and other stakeholders to drive continuous improvement in software quality.

What you’ll do:

• Leadership: Provide strategic direction and leadership to the software quality assurance team, ensuring alignment with business goals and objectives.
• Quality Standards: Establish and maintain comprehensive quality standards, processes, and procedures to ensure the delivery of high-quality software products.
• Team Management: Recruit, mentor, and develop a high-performing team of quality assurance professionals, fostering a culture of innovation, collaboration, and continuous improvement.
• Collaboration: Work closely with cross-functional teams, including engineering, product management, infrastructure, and client services to integrate quality assurance processes throughout the software development lifecycle.
• Continuous Improvement: Drive initiatives to continuously enhance software quality, including automation, performance testing, and monitoring.
• Risk Management: Identify, assess, and mitigate quality risks throughout the software development process, ensuring compliance with regulatory requirements and industry standards.
• Communication: Effectively communicate quality objectives, progress, and issues to senior management and key stakeholders, advocating for quality as a strategic differentiator.
• Vendor Management: Evaluate and manage relationships with external vendors and third-party partners to ensure adherence to quality standards and contractual obligations.
• Budgeting and Resource Allocation: Develop and manage budgets for the software quality assurance function, optimizing resource allocation to achieve quality goals within cost constraints.
• Metrics and Reporting: Establish key performance indicators (KPIs) and metrics to measure and report on software quality, driving accountability and continuous improvement initiatives.

What You’ll Need:

• Bachelor’s degree in Computer Science, Engineering, or a related field;
• Proven experience (8+ years) in a senior leadership role within software quality assurance, preferably in a SaaS environment. 15+ years of total software quality experience.
• Strong understanding of software development methodologies, quality assurance processes, and best practices.
• Demonstrated ability to lead and motivate cross-functional teams, driving collaboration and innovation.
• Excellent analytical and problem-solving skills, with the ability to analyze complex issues and develop practical solutions.
• Exceptional communication and interpersonal skills, with the ability to influence and negotiate at all levels of the organization.
• Experience with quality assurance tools and technologies, including test automation frameworks, defect tracking systems, and performance testing tools.
• Familiarity with agile development methodologies, such as Scrum or Kanban, and their impact on software quality processes.
• Strong project management skills, with the ability to prioritize and manage multiple initiatives concurrently.
• Proven track record of delivering high-quality software products on schedule and within budget.

Preferred Qualifications:

• Certification in quality management or related field (e.g., ASQ Certified Manager of Quality/Organizational Excellence).
• Experience with cloud computing platforms (e.g., AWS, Azure, Google Cloud) and associated quality assurance challenges.
• Knowledge of DevOps practices and tools for continuous integration and continuous delivery (CI/CD).
• Experience with implementing and managing enterprise-wide quality management systems (QMS).

Where You’ll Work:

• Aspire is headquartered in Chesterfield, MO. Employees for this position will be remote.