Job Description

Senior Executive - Technical Support

You will:

• Maintain customer relationship by responding to inquiries, documenting actions.
• Prepare for customer inquiries by studying products, services, and customer service processes.
• Respond to customer inquiries by understanding inquiry, reviewing previous inquiries and responses, gathering, and researching information, assembling, and forwarding information, verifying customer’s understanding of information and answer.
• Familiarity with customer support tools, such as Zendesk, JIRA, or Salesforce
• Ability to work in a fast-paced environment and handle multiple priorities simultaneously
• Improves quality of service by recommending improved processes, identifying new product and service applications.
• Accomplishes customer service and organization mission by completing related results as needed.
• This is a work from office role (Mon-Fri) based at our corporate head office in Sec - 132, Noida.
• Minimum of 2-3 years of experience in technical support or a related field
• Strong communication and interpersonal skills.
• Teamwork skill with a problem-solving attitude.