Job Description

• Location - Bangalore, India

About Us

Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.

Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco, Circles.Life, in Singapore, Taiwan and Australia. Circles has also partnered with other telco operators to launch digital services, enabling our partners to accelerate growth and capture market share within a short period of time.

Today, Circles is partnering with operators in 14 countries to deliver delightful digital experiences to millions of people through our businesses.

We are backed by global investors such as Sequoia, Warburg Pincus, EDBI and Founders Fund – renowned backers of industry-shaking innovators.

About The Role

As a Lead Product Designer, you'll take the helm in driving product innovation by creating exceptional user experiences for our Circles.X platform. You'll play a pivotal role working closely with product, technology and business leads to build a world-class B2B2X platform. This strategic position demands a blend of deep design expertise, business acumen, and the ability to translate complex functionalities into intuitive experiences.

Responsibilities

• Lead the end-to-end design process from user research to UX design and implementation across multiple workstreams
• Collaborate with stakeholders from Product, Engineering, and Business to facilitate the discovery process and workshops, fostering alignment among teams on a shared vision
• Contribute to strategic decisions around the future direction of Circles.X platform, ensuring that the design strategy aligns seamlessly with the overarching platform objectives
• Be data-driven and incorporate data analysis, and feedback through testing to validation of concepts and experience paradigm
• Manage design team in a fast-paced, changing environment with cross-team dependencies
• Bring product design thought leadership from a UX perspective
• Ensure design benchmarks/requirements are met across all types of products
• Optimize the design processes alongside design team to deliver platform outcomes
• Create an environment to inspire, push creativity, challenge established thinking, and identify industry best practices for user experience within the team
• An entrepreneurial spirit, flexible and quick at grasping new topics, and strong willingness to drive platform innovation

Qualifications

• Design Leadership Experience and Expertise:
  • 12+ years of experience as a product designer, ideally with exposure to both B2C and B2B space.
  • Proven track record of designing and launching successful large-scale products and/or platforms.
  • Strong understanding of user-centered design principles and methodologies.
  • Proficiency in design tools like Figma, Sketch, or Adobe XD.
  • A strong portfolio that demonstrates proficiency in UI/UX best practices, design thinking, and the creation of engaging user interfaces and experiences.
  • In-depth knowledge of responsive design principles for web and mobile applications.
  • Experience in creating and implementing design management systems.
  • Familiarity with user research methods like user interviews, surveys, and usability testing.
• Effective Communication and Collaboration:
  • Excellent communication and presentation skills to effectively convey design ideas to stakeholders across all levels.
  • Collaborative spirit with the ability to work seamlessly with cross-functional teams (engineering, product management, marketing).
  • Strong leadership and influencing skills to drive design decisions and gain buy-in from stakeholders.
• Strong Business Acumen:
  • Conduct market research and competitor analysis to inform design decisions and identify potential opportunities for innovation.
  • Ability to align design solutions with business objectives, ensuring that product enhancements drive user engagement and contribute to revenue growth.