Job Description

• Mumbai, Maharashtra, India 

About Us:

Apport Software Solutions Private Limited is a conversational commerce company empowering global brands with scalable personal commerce and relationship-led sales on WhatsApp, with solutions like DoubleTick (an official Meta Tech Partner) and QuickSell app. Started in 2017, we are on a mission to help global Small and Medium Businesses with a comprehensive end-to-end Business Operating System. We aim to provide all high-quality technology and tools necessary for global SMBs to grow, engage, retain, and monetize their customer base effectively on mobile. Backed by investors from Silicon Valley, Info Edge Ventures, BeeNext Asia, and Upekkha, QuickSell powers more than 10,000 businesses (paid subscribers) across 145+ countries, including brands like GRT Jewellers, Raheja Developers, TATA Aig, AdmitKard, Sabyasachi, Tarun Tahiliani, ICRA, BVC Logistics, RS Brothers, Tupperware, Birla Brainiacs, KGK Group, Malabar Diamonds and Gold, etc.

About QuickSell App:

QuickSell is a sales acceleration commerce suite started in 2017 with the vision to empower businesses to translate conversations into conversions on customer-first channels like WhatsApp through assisted personal commerce. Today, over 7,000 businesses from 145+ countries all over the world use QuickSell to accelerate the process of sharing complete and accurate product information with customers and various business stakeholders, with objectives like dynamic product showcases and bookings via WhatsApp. For more details, check out our website: [https://quicksell.co/]

About DoubleTick App:

DoubleTick is a mobile-first conversational CRM built on top of WhatsApp Business API to unlock WhatsApp's marketing and sales capabilities. It offers top-notch features, including a central team inbox, bulk broadcasting and analytics, bot studio, commerce and cataloging, chatbots, and role-based access. For more details, check out our website: [https://doubletick.io].

Role Overview:

As a Senior Product Manager (Core Team) you will play a pivotal role in driving the development and success of our products. You will be responsible for owning the entire product lifecycle, from ideation and conceptualisation to launch and iteration. You will be working on building products for small biz helping small-biz grow. Your strategic mindset, strong communication skills, and ability to balance business goals with user needs will be key to your success in this role.

Key Responsibilities:

• Market Research: Conduct in-depth market research, competitive analysis, and customer feedback analysis to identify market trends, user needs, and opportunities for product innovation.
• Roadmapping: Collaborate with cross-functional teams to create and maintain a product roadmap that outlines the features, enhancements, and releases, considering both short-term goals and long-term vision.
• Requirement Gathering: Work closely with customers, stakeholders, and internal teams to gather and define product requirements, ensuring a deep understanding of user pain points and desired outcomes.
• Prioritization: Effectively prioritize features and enhancements based on business value, user impact, and technical feasibility.
• Feature Definition: Create detailed product specifications, wireframes, and user stories to guide the development team in building high-quality products that meet user needs.
• Development Collaboration: Collaborate closely with the engineering, design, and QA teams throughout the development lifecycle, providing guidance, clarifications, and rapid decision-making as needed.
• User Experience: Champion user-centric design and ensure that the end product provides an exceptional user experience, solving user problems and exceeding their expectations.
• Launch and Iteration: Coordinate successful product launches, track post-launch performance, gather user feedback, and iterate on the product to continuously improve its value and usability.
• Metrics and Analysis: Define and track key product metrics to measure success and make data-driven decisions. Conduct regular product performance analysis and present insights to the leadership team.
• Communication: Keep stakeholders informed about the product's progress, updates, and changes. Clearly communicate product decisions, timelines, and trade-offs.

Qualifications:

• Bachelor's degree in Technology (B-Tech). MBA or equivalent is a plus. (B-Tech+MBA is preferred)
• Upto 10 years of experience in product management, preferably in a startup environment.
• Should have good experience with problem solving skills motivated by strong empathy for the customer.
• Worked with SaaS product startup and has build something from scratch (concept to launch)
• Strong analytical and problem-solving skills with a data-driven approach to decision-making.
• Excellent communication skills and Strong Vision.
• Experience working in Agile/Scrum methodologies.
• Proficiency in product management tools and platforms.
• Passion for technology, innovation, and staying up-to-date with industry trends.